Hi, I'm Luis Yamil Pagán Tapia
Results-driven IT professional with experience in networking, systems administration, and software development. Skilled in automation, APIs, and AI-driven workflows to streamline processes and improve reliability. Passionate about continuous learning and leveraging emerging technologies—such as Python, Firebase, and AI—to build scalable, intelligent solutions.
Technical Skills
Experience & Education
Designed and maintained Smartsheet solutions for project tracking, reporting, and automation. Developed Python and API-driven scripts to automate data workflows and reduce manual work. Created custom dashboards and reporting systems that improved visibility for executives and project managers.
Managed Windows Server infrastructure, including Active Directory user lifecycle, group policies, and permissions audits. Supported ISO/IEC 27001 compliance reviews, coordinating with auditors to address policy gaps and strengthen security posture. Provided Tier 1 support to 200+ employees, resolving technical incidents via remote tools and in-person troubleshooting.
Diagnosed and resolved Layer 1–4 network issues, optimizing packet flow and reducing customer escalations by 25%. Delivered bilingual support (English/Spanish) across voice, email, and chat channels, maintaining a 95% satisfaction rating. Coordinated end-to-end provisioning of networking equipment, including routers, switches, wireless APs, and antennas for 1,000+ subscribers.
Concentration in Information Systems. Gained a robust foundation in software development, network engineering, and systems administration through rigorous coursework and hands-on projects.
Personal Interests
Investments
Gym
Music
Traveling
Entrepreneurship
Side Projects
Baseball
Cars